A reasonable service labour sales target per engineer in the materials handling sector is between £14K-£17 per engineer per month. This does not include parts sales. Are you close to this? Want to see how you can improve? The Hanss Group can help. www.hanssgroup.com
Continue readingHow do you compare?
According to the McDonald Group, on average a high profit forklift dealer will have a sales mix similar to the below: New Machines 35% Used Machines 7.5% Short term hires >8% Parts and accessories >28% Labour >20% Customer Training >0.5% Does this reflect your business? Do you want to achieve this mix going forward? We […]
Continue readingParts! How do you stack up?
Attention Capital Equipment Parts Managers! How do you stack up? Based on the data from the McDonald Group Inc, gross inventory turns for parts in a successful dealership should be 4.8 to 5 and obsolescence should be kept under 9-10% of parts inventory value. If you have achieved these figures, well done! If not, the […]
Continue readingReturn on Net Assets
Capital Equipment Dealers…do you know your RONA? RONA, or return on net assets is a success metric for both operating and financial performance. This ratio indicates the effective and efficient use of fixed assets and working capital to generate income. Do you track your RONA in your monthly and quarterly management packs? What is your […]
Continue readingDo you audit your Service Department??
Do you perform a best practices audit of your Service Department on a regular basis? The Hanss Group has the ideal Best Practices Audit for busy Service Departments of Capital Equipment Dealers world-wide. Contact us on info@hanssgroup.com to learn more. As a capital equipment dealer for an OEM, have you measured how truly competitive you […]
Continue readingWhat is your labour rate multiple??
Capital Equipment Dealers, what is your labour rate multiple? Based on data from over 2,500 dealer seminars we have benchmarked a wide range of facts and figures pertinent to all capital equipment dealers. Want to know what the average labour rate multiple is in your industry and see how you compare? Contact me at jhanss@hanssgroup.com […]
Continue readingAre you a top performer?
Dealer Principals aspiring to be a top 10% performer in your class? You must look beyond the historical scoreboards of the P&L and Balance Sheet to optimise your business. In order to optimise dealership performance and achieve financial prosperity, highly successful Dealers are exploiting the Four Dimensions of Dealer Development: Markets, Customers, Operations and Management. The […]
Continue readingAre you tracking your off the shelf parts fill rate
Equipment dealers, are you tracking your off the shelf parts fill rate? If so, is it above 95% for your key customers? The higher the off shelf fill rate the higher customer satisfaction rates achieved by dealers. What is your off the shelf fill rate for parts? The Hanss Group helps dealers in all facets of their […]
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