A reasonable service labour sales target per engineer in the materials handling sector is between £14K-£17 per engineer per month. This does not include parts sales.  Are you close to this? Want to see how you can improve? The Hanss Group can help.  www.hanssgroup.com

According to the McDonald Group, on average a high profit forklift dealer will have a sales mix similar to the below: New Machines                               35% Used Machines                              7.5% Short term hires                            >8% Parts and accessories                   >28% Labour                                             >20% Customer Training                        >0.5%                  Does this reflect your business? Do you want to achieve this mix going forward?  We […]

Attention Capital Equipment Parts Managers!  How do you stack up? Based on the data from the McDonald Group Inc, gross inventory turns for parts in a successful dealership should be 4.8 to 5 and obsolescence should be kept under 9-10% of parts inventory value. If you have achieved these figures, well done! If not, the […]

Capital Equipment Dealers…do you know your RONA?  RONA, or return on net assets is a success metric for both operating and financial performance. This ratio indicates the effective and efficient use of fixed assets and working capital to generate income.  Do you track your RONA in your monthly and quarterly management packs?  What is your […]

Do you perform a best practices audit of your Service Department on a regular basis?  The Hanss Group has the ideal Best Practices Audit for busy Service Departments of Capital Equipment Dealers world-wide.  Contact us on info@hanssgroup.com to learn more. As a capital equipment dealer for an OEM, have you measured how truly competitive you […]

Capital Equipment Dealers, what is your labour rate multiple?  Based on data from over 2,500 dealer seminars we have benchmarked a wide range of facts and figures pertinent to all capital equipment dealers.  Want to know what the average labour rate multiple is in your industry and see how you compare? Contact me at jhanss@hanssgroup.com […]

Dealer Principals aspiring to be a top 10% performer in your class?  You must look beyond the historical scoreboards of the P&L and Balance Sheet to optimise your business. In order to optimise dealership performance and achieve financial prosperity, highly successful Dealers are exploiting the Four Dimensions of Dealer Development: Markets, Customers, Operations and Management. The […]